What can be common between personal information managers of past and ‘future of emails’? What can be common between humans, serving as efficient office assistants and our expectations from the redesigned system?
Well, what should be common is efficiency and accuracy, so that we can rely on the new system like people relied on people earlier!
Well, so we have already mentioned the data and insights from our different user interviews. Additionally, there was the literature research. A small clip to show how we went over all of that collectively, and arrived at our opportunities –
All work and no food was making Jatin a dull boy, and so we gave him food. Except demands are never-ending, and he asked for Fosters 😛 Well, what can I say, the guy will have to wait! Here is the video – Continue reading “Mini Challenge 3”
We recorded total of 60 responses in our online survey, of which 47 were students, 12 were working professionals and 1 specified himself/herself in ‘others’.
To understand emails and user behaviour, we had to collect data. And to collect data, we mailed, spammed, chatted, texted, skyped and rang up people on their phones. Only thing remaining was meeting people, and asking them direct questions.
We prepared a set of cards, and scribbled common email subjects on these cards. Subjects like ‘Hello from Aunt’, ‘Weekly Stumbleupon Recommendations’, ‘Quora Weekly Digest’, ‘View Upcoming courses on Coursera’, ‘Facebook Notifications’, ‘Credit card receipts’, ‘Application for internship’, ‘Next project meeting’, ‘Your travel tickets for Indigo flight’, ‘30% off on books and apparels. Order Now!’, etc. Continue reading “#4 Outdoor Observations”
“… the ‘mode of operation’ and ‘Standard operating procedure’ changes when it comes to your boss, your colleague, your professor, your girlfriend, your client. The email behavior changes due to different people in the conversation – how we interact with context or application or device in question.” – Ashutosh Upadhyay, one of the users we interviewed. Continue reading “#3 User Study”